Does MAS’s service really suck?

The answer is YES.   I applaud all the work that they are doing and the awards that they are winning for best cabin staff and all, but that is what happens in the AIR.

My experience is that its the on the ground stuff that really really sucks.  For all the cheering that I do for MAS, actually as a paying customer it is really hard to deal with MAS.

I am not even going to start on cancellation fees etc, but just trying to do an internet booking is so so painful.  I have spent 2 hours trying to make a booking and it just wont work.

First I try to book for 6 pax, and it rejects saying maximum is 4.

The I split the booking into 2 parties 4 + 2. I thought I was smart but MAS was even smarter. When I try to pay it says that the the person paying must be in that party. So now I can only pay for the group I am in. It just doenst make sense at all.

After everything is said and done, my credit card gets rejected.  The issuing bank says there is no problem with the card.  Then I call MAS and they say “oh it may be a problem with the MAS server…..” Then, get this, I call MAS, the proceed to confirm my booking including accepting my credit card that not 5 minutes before they had rejected. What the heck kind of business is this?

So, if you have any nightmare stories on MAS please share.